Operation risks such as single point of failure in human resources, using an old system, and reaching end of support

Operation risks such as single point of failure in human resources, using an old system, and reaching end of support

  • Current system is outdated, and the vendor no longer provides support. Struggling to cope with operation and maintenance risks after trained users have left the company.

Task characteristics

  • If you use an outdated business system not compatible with the latest technologies, it may keep you from optimizing business processes and updating the system to the version that meets your new needs.

  • When you need to cater to an external or internal change in the business environment, if current system is no longer eligible to receive updates, you would end up adding new manual processes to be performed outside the system, impeding your business's efficiency and growth.

  • Maintaining the system becomes increasingly difficult as experienced staff with IT knowledge and skills leave the company or the vendor ends support.

  • If system upgrade and performance tuning cannot be conducted on a timely basis, it not only leads to inefficiencies in business but also you being unable to receive appropriate solutions to resolve issues.

What the field demands

  • Wanting timely system updates to keep using the up-to-date version.

  • Wanting to use a stable system and receive steady customer support.

  • Wanting to receive and provide support backed up by official documents, reducing the risk of single point of failure in human resources.

What you can do with Plaza-i

New functions become available upon Plaza-i upgrade.

Since Plaza-i is a centralized system, any of our support staff can help you by sharing documented support history, supporting your business while maintaining a high level of service.

Continuous support is provided, which saves you from the troubles of going through system replacement after five years or so.